Duracell E‑Charge: Paythru's Solution to EV Charging Payment

Duracell E‑Charge has appointed Paythru to provide payments infrastructure for its UK ultra-fast EV charging network.

The platform will handle multi-channel payment acceptance, automated settlement and real-time transaction orchestration across all sites.

This arrangement forms part of a broader move towards digitising payment systems within the UK's EV charging sector.

Payments infrastructure for charging sites

Paythru will operate the payments layer across all Duracell E‑Charge locations.

The system processes transactions across card, app and terminal-based channels while consolidating settlement and reporting across multiple charging operators.

Keith Brown, Founder and Chief Executive Officer of Paythru, says: "Duracell E‑Charge is setting a new benchmark for the UK's public charging infrastructure by focusing not just on charging speed but also user experience – an area where customers consistently say EV charging needs to improve."

Payment friction remains a concern in public charging infrastructure, as a significant amount of charging failures could be linked to payment processes.

Mark Bloxham, Managing Director of Duracell E‑Charge, says: "With reported figures of up to 25% of charging failures being driven by payment processes, and payment failure being within UK regulations on downtime, this is a key area of focus."

Built for network expansion

Duracell E‑Charge's rollout includes six ultra-fast charging locations funded by The EV Network. Plans include expansion across motorways, retail and hospitality venues across the UK.

Each location features design focused on reliability and intuitive operation. 

Paythru's infrastructure uses real-time transaction routing and integrated settlement reporting. According to the company, the system processes charging payments in under a second.

Keith adds: "The Duracell E‑Charge Network is setting the goal of 99% uptime to tackle driver concerns about reliability.

"Truly offering 99% uptime means not just that the charger is on 99% of the time, but that payments go through efficiently so users can charge."

Payment success

According to Paythru, the platform delivers a 99.8% payment success rate.

Keith says: "Paythru will help it differentiate by reducing payment failure rates to near zero, with an industry-leading 99.8% payment success rate, well above the industry average."

Orchestration platforms sit between channels such as card, wallet or app and unify them into one layer. This helps both operators and consumers to benefit from authorisation processes, uptime and automated reconciliation.

The approach could improve operational performance and compliance. Failed transactions prevent vehicles from charging when needed, forcing delays or detours.

Reducing downtime and friction could help networks operate with higher energy utilisation.

Mark says: "With Paythru, we have a platform purpose-built for EV networks, delivering enterprise-grade reliability, automated settlement and multi-channel payment options that scale effortlessly as the network grows."